Frequently Asked Questions

Arrival and Departure Times

Arrival is 4:00pm (16:00). If you would like to arrive earlier, please call us a few days in advance. It may be possible for us to reorganize the pre-arrival preparations in order to permit you to arrive an hour or two earlier.

Departure is by 10:00am. Because of the time we need to prepare the accommodation for a following guest it is difficult to provide for exceptions to this.

Mobile Phone Reception

Despite being away from the urban sprawl of Selkirk, we get extremely good reception, with O2, Vodafone and Orange cell masts just a few hundred metres away. Please be aware that coverage diminishes when going further up the valley or across the hills.

Holiday Insurance

It's a good idea to have some form of holiday cover or its equivalent when away from home. Many household policies include some form of cover of this type so it's possible that you are already covered. If in doubt we suggest checking with your insurance company or broker.

Your insurance cover should protect you against cancellation. If you cancel, and we are unable to re-let, we will still hold you liable for the rental. An insurance policy will protect you against this loss when you have good reason to cancel.

During your stay, you are liable for any damage caused. If the damage was caused by an accident, most insurance policies will meet the claim.

Internet Access

Broadmeadows House provides internet access with both wired and wireless access points. Access is provided as-is without service guarantees, although we will make our best endeavours to fix a problem should one occur.

Access is subject to a fair-use policy and we reserve the right to terminate the facility in the event of misuse or the access of unethical or unacceptable content.

Wireless access is unencrypted, although given our location and the thickness of the walls, the liklihood of anyone eavesdropping on your connection is minimal.

In the event of technical problems, inability to connect, etc. we may be able to help but offer no guarantee of this.

Pets

We do not permit pets. Quite of number of our guests express a wish for an allergy-free environment with special bedding which we try to accommodate. We cannot offer this if there is a risk of animal hair in the accommodation. We have therefore decided to adopt a no-pets policy.

Mountain Bike Storage

We have a shed, a short distance from the house, which offers secure storage for bikes.

Our bike shed has power and light, with an outside hose for washing off muddy bikes. Space is limited to about 4 or 5 bikes. There is also a workbench to help with simple maintenance tasks.

Deep Freezes

Our smaller apartments do not have deep freezes. The fridges in these apartments are under-worktop units with fairly small freezer compartments.

The Big Hoose has a large fridge/freezer which should offer sufficient space for a week's food.

Laundry

Each of our accommodation units is equipped with a combination washer/drier, a drying rack, an ironing board and electric iron.

Logs for Open Fire (Big Hoose, East Lawn only)

We provide you with a complimentary basket of logs on arrival.

If you have a lot of fires, you're bound to use up the complimentary logs. We'll refill your basket once a day; additional baskets will incur a charge. Please note that we will only be able to refill log baskets in daylight hours.

Television Reception

We are in a poor reception area so there's no live television.

All apartments are equipped with TV sets and DVD players. The TV signal is sourced from the Internet and controlled by a small set-top box (Now TV) which provides access to Freeview channels and Netflix.

We have a DVD library of 300-400 titles which are listed in the Welcome documents left in the apartment.